Pelatihan ISO 20000-1:2011

Training ISO 20000-1: 2011 was held specifically for the Directorate of Information Systems. The training was held for 3 days, from 20-22 October 2014, in Video Conference Room, Building D, Floor 2. Directorate of Information Systems.

This training cooperates with PROXIS CONSULTANT (PT. PROXIS GLOBAL SOLUTIONS), the speaker during the training are as follows:

• Roni Sulistyo Sutrisno
• Herison Metinaro
• Andrianto

Day 1, October 20, 2014 to discuss:

1. Types of services
2. Analogies of Resource Management
3. Establishing a Service Management System
4. Design Requirements and Transition of New Service / Change Services
5. Service catalog

Download here, Day 1: Session 1 (Video), Session 2 (Video)

Day 2, October 21, 2014 to discuss:

1. Management Incident versus Management Problem
2. Incident Management and Service Request
3. Management of Change

Download here Day 2: Session 1 (Video), Session 2 (Video)

Day 3, October 22, 2014 to discuss:

1. Certification Audit 
2. Principles of Audit Findings
3. Change Management
4. Management Review

Download here Day 3: Session 1 (Video), Session 2 (Video)

Summary of Training ISO 20000-1: 2011 can be downloaded here in .pdf

Pelatihan ISO 20000-1:2011 dilaksanakan khusus untuk Direktorat Sistem Informasi. Pelatihan ini dilaksanakan selama 3 hari, dari tanggal 20-22 Oktober 2014, di Ruang Video Conference, Gedung D, Lantai 2. Direktorat Sistem Informasi.

Pelatihan ini bekerja sama dengan PROXIS CONSULTANT (PT. PROXIS GLOBAL SOLUSI), pembicara selama pelatihan adalah sebagai berikut :

• Roni Sulistyo Sutrisno
• Herison Metinaro
• Andrianto

Hari 1, 20 Oktober 2014 membahas :

1. Jenis-jenis layanan
2. Analogi Pengelolaan Sumber Daya
3. Mendirikan Sistem Manajemen Layanan
4. Persyaratan Perancangan dan Transisi Layanan Baru/Perubahan Layanan
5. Katalog Layanan

Unduh disini Hari 1 : Sesi 1 (Video), Sesi 2 (Video)

Hari 2, 21 Oktober 2014 membahas :

1. Insiden Manajemen vs Problem Manajemen
2. Pengelolaan Insiden dan Permintaan Layanan
3. Pengelolaan Perubahan

Unduh disini Hari 2 : Sesi 1 (Video), Sesi 2 (Video)

Hari 3, 22 Oktober 2014 membahas :

1. Audit Sertifikasi
2. Prinsip Temuan Audit
3. Change Manajemen
4. Tinjauan Manajemen

Unduh disini Hari 3 : Sesi 1 (Video), Sesi 2 (Video)

Notulen Pelatihan ISO 20000-1:2011 dapat di unduh disini .pdf