Telkom University was founded on the merger of 4 universities under the auspices of the Telkom Education Foundation, namely Institut Teknologi Telkom, Institue Manajemen Telkom, Sekolah Tinggi Ilmu Seni dan Desain Telkom, and Politeknik Telkom. After Telkom University was established in 2013, the information systems that had been owned by 4 previous institutions were combined, both technology and human resources.
Telkom University information technology services were first established, under the auspices of the Vice Rector 1 for Academic Affairs. It is named the Directorate of Information Systems (SISFO) which has 3 main service functions that focus on operations divided into 3 work units. Because Telkom University was just established and its main activity is student academic education. So the academic process business operation is prioritized to be able to run in harmony with other supporting business processes.
Providing information technology infrastructure services, interconnection services (intranet and Internet), and content management, are functions of the Infrastructure and Content unit abbreviated as INTEN. Data services and information systems (academic, non-academic and supporting information system applications) are the duties of the Information Systems Operational Service unit, abbreviated as LOPSI. The development of computational information system applications for academic, non-academic and supporting applications as strategic tools for running business processes at Telkom University is the task of the Information Systems Research and Development unit abbreviated as RISBANGSI.
Information systems are central to institutional success in carrying out routine operational activities as well as for competitiveness with other institutions. All kinds of activities need to be supported with accurate data and information, as well as applications and information systems that are responsive, easy and accountable. Telkom University has its own data center to store all digital data that is independently developed or owned by the purchase / use of a third party license.
The work location of the SISFO Directorate is located in Building D, 2nd floor, which in 2015 changed its name to Panambulai Building (read the building name at Telkom University). The building is also an operational building for the Faculty of Informatics on floors 1 and 3. Inside the data center is embedded a homemade application (previously used by the IT Telkom campus), using a self-made framework called iGracias. Taken from the Spanish “gracias” which means thank you, it means thank you to the academic community for using, providing input, so the application was made. iGracias itself has an acronym for Integrated Academic Information System. The SISFO Directorate and the owner of the business processes of each unit, are responsible for the availability and reliability of iGracias access and application workflow operations therein.
Along with the growth of Telkom University, the more complex business processes in it, both for academic activities and other supporting activities. Also the increasing use of information technology in the campus environment, due to the increase in students and employees. Then it is necessary to adjust the services provided In 2018 there was a change in the structure of the organization, the SISFO Directorate was under Vice Rector 2 for Resources. This change in command is to expand the service or development of SISFO so that it does not only focus on academics, but includes all business process support at Telkom University.
In 2019, there was a change in the name of the directorate to the Directorate of Information Technology Center, abbreviated as PuTI. Still has 3 work units under it and there is a name change too. Information Technology Development Division (DevTI), Information Technology Infrastructure Section (IsTI), and Information Technology Research & Services Section (RiYanTI). With this name change, there is also a change in service orientation, which previously focused on operations to run well, has changed to a focus on customers. By shifting the focus to customers, it is hoped that PuTI can provide solutions that better understand / adapt to the needs of the Telkom University academic community regarding the use of information technology in the campus area.